Frequently Asked Questions
Find answers to common questions about our collections and services
What materials are used in your products?
We use high-quality, sustainably sourced fabrics including 100% cotton, velvet, and intricate silk embroidery to ensure luxury and durability.
How should I care for my embroidered items?
We recommend machine washing on a cold, gentle cycle and laying flat to dry to preserve the delicate embroidery and fabric integrity.
Do you offer gift wrapping?
Yes, all orders arrive beautifully packaged in our signature tissue paper. You can also add a personalized gift note at checkout.
Are your products ethically made?
Absolutely. We partner with trusted artisans and factories that provide fair wages and safe working conditions, ensuring ethical production at every stage.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but if you contact us within 1 hour of placement, we will do our best to accommodate changes or cancellations.
Do you restock sold-out collections?
Many of our designs are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if items return.